Have you set your spam settings? In that case, you may not be able to receive emails. Please register the domain "kids.gjw.jp" "@fl39.com" so that you can receive it.

The phone number may be incorrect. Please check with the club for the phone number.

From "登録内容変更（Change Registration Details）" on the top page, select "施設・お名前変更（Change Club/Name）". In "【施設選択】（Select Club）," enter the correct club's phone number and click "検索（Search）." When the correct club name is displayed, click "クリックして決定（Click to confirm）."

One account is required for each person to register. You can only order one meal per day per account. As such, you will need to register separately for each person. When doing so, please set different user IDs for siblings. (The same user ID cannot be used.) You can use the same email address and phone number. If you would like to register using an email address that is already registered, please register by clicking "新規登録（New Registration）".

You will need to register an account for each club. Please set a different user ID for each club. Email addresses and phone numbers can be shared. If you would like to register using an email address that you have already used to register, please register by clicking "新規登録（New Registration）".

We accept VISA, MasterCard, JCB, American Express, and Diners Club. For some cards, such as debit cards and prepaid cards, 11 yen may be deducted upon registration. (The amount will be refunded to your account after 30 to 40 days.)

Cash cards are not debit cards. Please register using a debit card.

When you register your card or place an order, a small amount (11 yen) may be debited from your card to check that the card number can be used. For services such as debit cards and prepaid cards, which generally debit charges from your account immediately, there are cases where the charges may be debited immediately. (The amount will be refunded to your account after 30 to 40 days.)

You can change your registration information from the "登録内容変更（Change Registration Information）" menu on the top page.

You can check the menu from the "献立メニュー（menu）" on the top page.

Orders must be placed by 12 noon one week prior to the delivery date.

Cancellations can be made up until 23:59 on the Sunday one week before the delivery date, which is the same as the order deadline.

We apologize for the inconvenience.We can't do anything.
We cannot accept changes for orders that have passed the deadline.

We apologize for the inconvenience.We can't do anything.
If it is before the cancellation deadline, we can only accept cancellations. You cannot place an order as the order deadline has passed.

Sometimes the customer forgets to press the "確定する（Confirm）" button after selecting the order date on the calendar. You can check the status of your order by selecting "注文ページ（Orders)" from the top page. If your order has been placed correctly, the details of your order will be sent to your registered email address. Please confirm that your order has been completed by receiving the email.

It may be that you entered the information incorrectly. Please check again, and if it is still not accepted, please contact your credit card company.

We check with each club in advance to confirm the dates on which orders can be made and set up our calendars. If the calendar is closed, it is likely that you no longer need to order due to an event or other reason, so please contact each club.

For food hygiene reasons, you must finish your lunch box by 14:00 on the day. If you become unwell due to eating after 14:00, it will not be covered by insurance. Therefore, taking them outside the facility or taking them home is strictly prohibited.

Charges are incurred at the time of ordering and refunded upon cancellation. Depending on the payment date of your registered credit card, refunds may span multiple months, please check with your credit card company for details.

Credit card company policies may vary. Please contact your card issuer for detailed information.

It will be posted as "お弁当サービス" or "オベントウサービス."

When you register your card or place an order, a small amount (11 yen) may be debited from your card to check that the card number can be used. For services such as debit cards and prepaid cards, which generally debit charges from your account immediately, there are cases where the charges may be debited immediately. (The amount will be refunded to your account after 30 to 40 days.)

No, it does not come with chopsticks. Please bring your own from home.

Finished lunch containers will be collected in the afternoon. We cannot accept trash other than lunch boxes. Please check with the club.

The personal information you enter will be properly deleted by our company after the sales period of this service ends.

Please check the Kids Lunch Menu (Allergy Information) before ordering. In addition, the ingredients used are listed (text menu), so please check it.

We cannot respond to requests on an individual basis. Please check the Kids Lunch Menu (Allergy Information) before ordering.

In addition to the 8 allergens that are required to be listed, there are 20 allergens that are recommended to be listed. Of the 20, if 6 of the allergens - beef, pork, chicken, soy, seafood, and sesame - are used, a circle will be displayed, and if any other items are used, the item will be listed. Please check this list.

We cannot answer questions regarding individual usage amounts.

In our Kids Lunches, we do not use any nuts other than the peanuts and walnuts listed on the allergy information. However, the factory also has facilities for adults, and the factory as a whole produces products that contain nuts.

The "egg" in the allergy information on the Kids Lunch menu refers to chicken eggs. However, as stated above, chicken eggs and fish roe are handled in the factory.

Our mayonnaise does not contain eggs and is instead made from plants. Therefore, we have not marked the "Eggs".